Are your transformers ANSI/IEEE compliant?
Yes. All U.S.-bound transformers are designed per ANSI/IEEE C57.12 series. UL listing available upon request.
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What is your warranty?
2 years (extendable upon negotiation).
Can you provide third-party test reports?
Yes. We provide complete factory test reports. Third-party witnessed testing can be discussed on a per-project basis.
What is the minimum lead time for emergency orders?
As fast as 15 days for emergency replacements (strategic material reserve).
Do you have a U.S. warehouse or local support?
Main shipping from Shanghai. Remote technical support and on-site service coordination available.
Need a project-specific answer?
Browse practical answers about transformer selection, technical parameters, testing, documentation and delivery. For a special requirement, send the details to our technical team.
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Share the information you already have. Our engineering team will review the requirement and recommend a suitable transformer configuration.